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Dedicated Servers
Written by Administrator
Tuesday, 07 July 2009 23:27
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| Green Olive Tree offers a full range of dedicated servers to meet your every need. We have the latest hardware and software available including Hex-core Xeons, Cisco firewalls, Linux, Windows and a vast array of control panels if you so choose. We can also help your start up with more complex configurations including load balancing, dedicated database and application server arrays and even the latest in virtualization technology. Head on over to the order page to get started, or give us a call! |
| Last Updated on Friday, 23 September 2011 19:35 |
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Terms of Service
Written by Administrator
Friday, 26 June 2009 02:17
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1. SERVICES PROVIDED. Green Olive Tree will provide system administration services for client servers. While creating a compressive list of specific services covered would be impractical, some examples of server management would include web server optimization, diagnosing email system problems, establish server security practices, etc.
2. SERVER SECURITY. Green Olive Tree will combat any threats presented to the server as it is possible to do so. These threats would include identifying accounts that are sending spam, identifying scripts that are being exploited to send spam, preventing and mitigating the effects of Denial of Service attacks and any other action that threatens the security of the server's data or affects the usability of the server.
3. SERVICE EXCLUSIONS. Server Management services do not include the installation or configuration of any web-based applications, nor does services include the troubleshooting of scripts (PHP, ASP, Perl, etc) except as far as to establish it is not a server component that is causing the failure. Green Olive Tree will not perform client management tasks such as creating or removing virtual hosting accounts.
4. REBOOT RESPONSE TIME. Unless "RapidResponse" services have been waived, Green Olive Tree guarantees that a down server will have its reboot process initiated within fifteen minutes of notification that it is down. If Green Olive Tree misses this target, $5.00 will be credited to the client's account up to a monthly maximum of $15.00. A 'down server' is defined as any server with a primary service failure (DNS, Mail, Web). If "RapidResponse" services are waived, a down server will be handled as routine, with the highest priority.
5. ROUTINE RESPONSE TIME. Any issue that does not involve a service outage will be considered routine. Routine issues are handled from 8:00 AM through 10:00 PM. Green Olive Tree guarantees that all routine issues will be replied to within four hours of our notification. All routine issues are 'triaged' and issues of greater impact are handled sooner than lesser issues or information requests. Only issues submitted to the helpdesk will be subject to this clause.
6. CLIENT CONTACT. Unless separately contracted, Green Olive Tree will have no contact with our client's clients.
7. HOURLY LIMITS. The monthly management fee includes ten hours of service. The first five are reserved for monitoring, log review, routine updates and security reviews. The remaining five hours are available as needed to combat spammers/attackers, troubleshooting service problems and other services as requested by the client. The client will be notified when one hour remains in a calendar month. Additional hours are billed at the rate of $50.00 per hour.
8. BACKUPS. It is the client's responsibility to provide a destination storage medium for backups. Backups are vital to recovering from catastrophic failures. Green Olive Tree will counsel and aid in the implementation of effective backups, but cannot be held liable if no method of backups is provided.
9. MUTUAL NON-DISCLOSURE. In the normal course of conducting services, it is expected that both parties will gain knowledge about the operations, clients, pricing and other privileged information of the other party. It is agreed that neither party shall be at liberty to discuss, publish or disseminate such knowledge without obtaining permission, in writing from the other party.
10. WAIVERS. No term or condition of this agreement is waiverable except when provided in writing. No promise or guarantee (literal or implied) shall be enforceable. Additionally, any previously granted of a waiver of these conditions does not imply a permanent waiver of that provision, unless that waiver was provided in writing.
11. LIMITS OF LIABILITY. All clients agree to release Green Olive Tree from any and all liability caused by or resulting indirectly from any service performed by Green Olive Tree which damages either Client, Green Olive Tree, or any other party or parties without limitation or exception.
12. TERMINATION. Either party may terminate services at any time. Notification of termination must be in writing. |
| Last Updated on Wednesday, 17 February 2010 17:01 |
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Administration Services
Written by Administrator
Friday, 26 June 2009 02:01
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Have you just purchased a new server and need it setup and configured? Need a piece of software installed? There is virtually nothing that we can't accomplish on your server for you.
We also will act as the full-time administrator for your servers. At a base price of $95 per month, we'll monitor and reboot as neces sary, plus keep the server up to date, make sure that there are no problems cropping up, monitor for spammers, and everything else needed to ensure smooth server operation for your clients. This fee includes five hours minimum per month on server maintenance and an additional five hours of on-demand administration duties, as per your needs. Additional hours are billed at $50 per hour. |
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Server Security
Written by Administrator
Friday, 26 June 2009 01:27
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Face it. There is NOTHING more important than the security of your servers. If one of your assets gets comprimised, you can have massive downtime, loss of server access, loss of client data and loss of client faith. All of these are devastating to your business.
Our security experts will apply a host of security fixes, software installations and general server hardening that will help protect you in case you become a target. |
| Last Updated on Friday, 26 June 2009 01:35 |
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a Virtual Private Server from Green Olive Tree is right up your alley. We have Parallel's Virtuozzo based linux VPS's and we 
also have Xen based VPSs for Windows, Linux and FreeBSD operating systems. Virtual Private servers start at only $50 per month and can be ordered with or without control panels.